Product Quality and Reliability Are Our No.1 Concern

MSI is currently one of the top three motherboard manufacturers in the world and became No.1 in making nVIDIA® chipset based graphics cards since year 2001. MSI products are developed utilizing advanced technology and with user-friendly design in mind. MSI is strongly aware that the best way to gain the confidence of the customers is to constantly challenge ourselves. Enhancing high quality assurance and customer trust has always been MSI's foremost goal.

Technical leadership and innovation are the pillars behind MSI's effort to maintain its momentum. MSI's R&D department is staffed with more than 600 experienced engineers and is dedicated to product research, development, and design, aiming to bring high quality products to our customers. It's not surprising that our products have gained favor in comparison with competing brands, and have won the trust of customers in all market segments. MSI's FAE department contacts customers directly through a variety of channels to better understand their needs. We use our website and our service hotline to provide immediate service.

MSI's entire manufacturing & production process -- from the selection of parts, the preparation of materials, to the assembly of products --- all have to go through various demanding automatic and manual inspection steps. All products must ultimately pass strict inspection by quality control personnel. This rigorous quality control system has enabled us to achieve an impressive yield rate of 99.6%, putting us far ahead of the industry average. In recent years, MSI received ISO-9002 and ISO-9001 international quality assurance certifications. Aiming for further excellence, in October 1999 we passed ISO-14001 environmental protection certification. Earning the confidence of our customers is the goal behind these efforts.

In addition to the safety standard and certifications we received, MSI has obtained OS compatibility logo from major OS vendors to ensure the stability while running most of the applications in the market. This is one of the reasons why our top-notch products can undoubtedly enjoy a very competitive position in the market today. Detail

The Key To Product Quality and Reliability

To ensure reliability during every phase of production, MSI uses the latest test equipment and software test and produce the highest quality products. MSI has developed one of the most advanced testing facilities in the industry. MSI employs a multi-tiered testing system to ensure quality control throughout the design and manufacturing process.

Take motherboard products for example, MSI's test process combines:

• Specification testing
• Component qualification process
• Environmental stress, compatibility and reliability testing
• 100% production testing
• Quality assurance and reliability monitoring

Even after motherboards have reached mass production, MSI continues to monitor our product quality by sample testing select modules for reliability.

In addition, MSI uses a feedback loop procedure to insure that any technical issues are addressed, followed up on and resolved. This includes performing root cause analysis and keeping detailed records on any issues found in the field or during internal testing.

This complete package makes for the consistent product reliability and compatibility that MSI customers have come to depend on for more than a decade.