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Our Mission , Strategy, Philosophy and Standards of Performance Our Mission Our business is to be a leading innovator, developer and worldwide marketer of computing products and systems, which provide superior value to our customers in meeting their needs, while conserving resources and preserving the quality of the environment and providing a fair profit for our shareholders. Our Strategy A clearly defined strategy guides MSI's daily actions. Called Circle the Customer - Circle the Globe, it means adding new products, equipments and services to solve a broadening array of customer challenges and doing so around the world. Executing this strategy translates directly into our ability to help channel customers provide superior solutions for their customers' computing needs. Our Customers It is our belief that the company that fails its customers fails. We will be superior to our competitors in providing the highest value to our customers at a fair price. We will constantly listen to our customers, respond quickly to their current needs and anticipate future needs. We will stay close to our customers, tell them the truth and earn their business every day. Superior service built this company. Superior service will continue to be our central policy and philosophy. We will be vigorous, tough, ethical competitors. We will supply our customers with superior services, specialty products and systems that are safe and reliable. We will advertise and promote our services and products in a professional and ethical manner and support them with well-trained people. Our Employees We are dedicated to the belief that the most important resource is people who respond positively to recognition, involvement and opportunities for personal and career development. We are most productive and fulfilled in an environment where we empower and are empowered to act. We will address problems and mistakes constructively, learn from them and contribute to their solution. We encourage a team approach with mutually supportive relationships based on objectivity, integrity, openness and trust. We will judge ourselves on our ability to be self-critical and to provide an atmosphere encouraging open and constructive communication. We will share the information needed to do our jobs and provide a sense of direction and purpose required to face up to problems and take appropriate actions and risks. We will communicate our goals clearly, assure that decisions are made by those people closest to the situation, and encourage and support them in those decisions. Our workplaces will be functional, clean and safe. Our working environment will foster mutual values, goals and goodwill. We will constantly strive for excellence, satisfaction and, occasionally, joy. Enthusiasm at all levels of our company is important to us. People will be hired, paid and promoted based on qualifications, teamwork and performance. We believe that everyone benefits when most capable persons are promoted. People will be compensated fairly and rewarded well for their extra contributions to the company's success. We will not need a third party to protect our fair rights and interests. People are encouraged to participate in setting their own goals and judging their own performance with regular supervisory reviews. We prefer promotion from within and support active programs of training and self-development that complement the corporation's philosophies and objectives. We seek talented, action-oriented people who are enthusiastic, honest, open and hardworking, who want to do their jobs well and who expect their co-workers to do likewise. We want men and women who use the company's equipment and money as carefully as if they were their own, who suggest ways to be more productive and who help each other. We want and will encourage people to go the extra mile, work the added hour, make the additional call. Above all, we want associates who accept responsibility and accountability for their own growth, behavior and performance. Our Shareholders We are a constantly growing company. We will continually invest in product research and business development to assure a reliable future. Dividends will be consistent and recognize shareholders' needs for an adequate return and the company's need for growth capital. We intend to remain an independent company. We believe that, to effectively maximize our shareholders' equity, positive customer service attitudes are critical to our success. This can best be provided in a flexible and entrepreneurial environment. We encourage all employees to be long-term shareholders. Recognizing that the quality of our shareholders' investment is built and measured over time, we will not sacrifice long-term growth in sales and earnings for short-term results. Our Organization We seek to be an organization that is flexible, innovative, responsive and entrepreneurial. To accomplish this, we will create decentralized business units, which have great freedom, within corporate strategy and policy limits, to develop their own business strategies and plans and to achieve agreed upon objectives. Actions will be judged on the extent to which they promote the overall good of the corporation over the separate interests of groups. We will anticipate a changing environment. We are committed to the concept of continual improvement. We seek to concentrate our efforts on providing state-of-the-art services and products that will bring benefits and satisfaction all around. We will organize around the needs of our business units and provide only those central services, which are essential to our growth, the protection of our corporate assets or provide significant advantages in terms of quality and cost. We will observe uniform accounting practices and prompt disclosure of operating results, with no surprises. We favor simplicity; we want action. We are results-oriented. We favor substance over form and quality over quantity. We believe in the free flow of candid, objective information, up, down and across organizational lines. We insist on "homework" and planning. We want overachievement. Our Society We recognize the importance of service to society and will contribute positively to the communities in which we operate. Our company's business will be conducted in accordance with the law and stated corporate and societal standards of conduct. This statement is an expression of our mission and shared values, the achievement of which is an ongoing challenge and a never-ending process. Our quest for excellence requires us to respond effectively to an ever-changing environment. It requires pragmatism and dreams, courage and confidence, trust and commitment.