General Product Warranty Policy
MSI
Computer Corporation warrants its products delivered in Northern
America for use in Northern America, to be free from defects in
materials and workmanship during the warranty period.
In
order to obtain a faster service, MSI encourages the customer
to obtain service from his/her original vendor. However, should
the customer have difficulty obtaining service, MSI is always
willing to assist all customers to trouble shoot, repair or replace
our defective product.
MSI
also provide a fast on-line technical support. A quick trouble
shooting prior to any return may save a tremendous cost and time.
Please access the On-Line
Technical Support
Warranty
Effective Date
From the Date of Manufacture
The
warranty period starts from the manufacture date. To determine
the warranty entitlement for the product, the Customer must carefully
verify the first
four digits of the Products serial number. The
first two-digit number represents the manufacture year and the
subsequent two-digit number represents for the manufacture month.
For example:
“0012234562” means its manufactured date is
December, 2000
“0202234562” means its manufactured date is February,
2002
Limited
Warranty Period by Product
MSI
Motherboards are warranted for 3 year
limited warranty (Two
(2) years Parts & Labor, and the third Year Parts ONLY).
MSI
VGA Products are warranted for 3 year
limited warranty (Two
(2) years Parts & Labor, and the third Year Parts ONLY).
MSI
Net PC Products are warranted for Two
(2) Years Parts & Labor.
MSI Mega PC Products are warranted for 15 months Parts & Labor.
MSI
OSD & IA Products are warranted for 15
Months Parts & Labor.
MSI LCD Products are warranted for One (1) Year Parts & Labor.
Note:Repaired,
replaced or exchanged Product will be warranted for the remainder
of the original warranty.
Limited Warranty Coverage
Should a product prove to be defective in
material or workmanship during the warranty period, MSI will,
at its sole option, repair the product or replace with a same
or similar product.
Replacement Product may include new, remanufactured, or refurbished
product and parts.
MSI will provide one-way freight free of charge via UPS or Fed-x
Ground Service when returning the product to the customer.
Note:
1. In order to expedite service, MSI encourages all users
to register their MSI products.
2. Currently MSI does not directly offer any warranty extensions.
Please contact your place of purchase for any independent warranty
extensions that may be available through the reseller. Any warranty
extensions provided by the reseller are independent of MSI.
Limited Warranty Exclusions
| 1. |
Products
damaged by any catastrophe, accident or from neglect, misuse,
fault, improper assembly, improper maintenance, inadequate
return packaging, or negligence by the customer or any third
party. There will be no warranty for external cause to the
Products such as, but not limited to, failure of or faulty
electric power, air conditioning, operator error, failure
or malfunction of any data communications system. MSI will
not repair or replace product that has not been sold or
leased to customer or any third party. |
| 2. |
Service
and repair of accessories, apparatus, attachments or any other
devices which are not MSI Products or options. |
| 3. |
Defacing
of product or product labeling (label alterations, serial
number missing, serial number no longer discernible, serial
number invalid). All serial numbers are recorded and tracked
for warranty purposes. |
| 4. |
Unauthorized
changes, modifications or alterations in or to the Products
not installed by MSI. |
| 5. |
Damage
to or loss of any programs, data, or removable storage media. |
| 6. |
Installation,
relocation or removal of the Products or any accessories,
apparatus, attachments or other devices. |
| 7. |
Normal
wears and tears. |
| 8. |
The
furnishing of accessories or supplies. |
| 9. |
Removal,
installation, and set-up service charges. |
| 10. |
Damage
by shipping carrier. |
| 11. |
Incompatibility
issue. |
| 12. |
MSI
is not responsible for damages of any kind including, but
not limited to, direct or indirect damages, lost profits,
lost saving, or other special incidental, exemplary or consequential
damages whether for breach of contract, tort or otherwise,
or whether arising out of the use of or inability to use the
product, even if MSI or any distributor, dealer, or authorized
service provider has been advised or the possibility of such
damages, or any claim by any other party. |
| 13. |
MSI
reserves the right to change this policy without advance notice. |
MSI Return Packing and
Shipping Information
| 1. |
Remove
all accessories and spare parts, and return ONLY the Bare
product!
MSI
is not responsible for accessories. Accessories will not
be returned. DO NOT send any accessories to MSI, including,
but not limited to:
o Adapters
o Back
Panel
o
Cables
o Drivers
o Software
o Literature
o Manuals
o Mounting
Brackets
|
| 2. |
Use
original packing when possible.
-
Enclose each motherboard, graphics card, and optical drive
in an ESD (electrostatic discharge) bag. If packing more
than one product, use a separate container for each product.
- Warranty is void if the any seal or label is removed or
damaged. |
| 3. |
You
must pay shipping charges for all shipments from you to
MSI
- Ship
your returned product(s) to MSI using the carrier of your
choice. We suggest that you select a method with ability
to trace shipment. MSI is not responsible for shipments
for which the carrier cannot provide proof of delivery.
- If your product is under warranty, MSI will pay for shipment
of repair/replacement products from MSI to you via UPS or
Fed-x Ground Service.
- You must pay all applicable duties and customs charges
for shipments to and from MSI.
- MSI is not responsible for loss or damage during shipment.
We suggest that you purchase freight insurance on your shipments.
- NO COLLECT SHIPMENTS WILL BE ACCEPTED
without prior authorization from MSI. Shipments rriving
at MSI with charges due are subject to being returned (un-repaired)
with all charges, including return expenses, due and payable
by the originator.
|
If your RMA is for multiple units, MSI may return these units
to you in separate shipments as repaired units become available.
To avoid the additional costs associated with multiple shipments,
you may request that MSI hold all units for a single shipment.
To do so, contact Customer Service with your RMA number.
Useful Information:
1.How
to locate MSI motherboard’s serial number?
2.RMA
request form download
3.Customer Service Department Contact Information:
Tel: 626 581 3001
Fax: 626 581 1551
Operating
Hours: Mon – Fri 9:00AM ~ 5:30PM (PST)
Mailing
Address:
ATTN: RMA Department
901 Canada Court
City of Industry, CA 91748
E-mail: msirma@msicomputer.com
4.
Technical Support Online Resources:
MSI Support Guides
BIOS
Support Center
FAQ
On-line
Technical Support Request Form(all request will be replied
by e-mail)
5.
Technical Support Contact Knowledge Base:
Tel: 626 581 3001
Fax: 626 581 7721
Operating Hours: Monday-Thursday 7:30AM - 5:30PM (PST)
Friday 8:30AM - 4:00PM (PST)
Mailing
Address:
ATTN: RMA Department
901 Canada Court
City of Industry, CA 91748
E-mail: msirma@msicomputer.com
We’d
like to hear from you. Please email us with your questions or comments
on our warranty policy. Thank you for your support of MSI and
MSI products.
