Online FAQ
MSI arranges the frequently asked questions that arose from our users' questionnaire database. Many users might have experienced the same or similar issues or concerns. By going through our FAQ database, you might be able to obtain a quick answer to your query. MSI Online FAQ 
Customer Service
For RMA Inquiry:.

Please read important information and instructions before obtain RMA Request Form.
Where to find your serial numbers?

On-line RMA Request Form

Product Registration
Customer Service Department Contact Information:
Tel: 626 581 3001.
Fax: 626 581 1551
Operation Hours: Mon-Fri 9:00AM - 5:30PM (PST) 
Mailing Address: ATTN: RMA Department
901 Canada Court
City of Industry, CA. 91748.
E-mail: msirma@msicomputer.com  
 
Technical Support
Office Hour:
Monday to Thursday: 7:30am to 5:30pm (PST)
Friday: 8:30am to 4:00pm (PST)
Phone: (626) 581 3001

Please be patient. Due to the high volume of phone calls, the average waiting period is about 20 to 25 minutes. We strongly recommended use our Online Technical Support Request Form as alternative to expedite your technical request. If you would like to fax your MSI product's technical related problem to us, please download our "Customer Problem Description Form", fill it up, then fax to 626-581-7721. Before you proceed onto faxing or calling MSI Technical Support, please have the following information ready:
  • Customer type, your name, phone number, and the States you are calling from.
  • List the difficulties of our products with a valid MSI product marketing names (i.e. K7T266 Pro2) or model number (i.e. MS-6380) as well as other components.
  • State your question(s) clearly and precisely about your issue(s) as this may enhance the speed of a solution.
At MSI Technical Support, we understand your frustration and your needs. We want to apologize for any inconvenience. Due to our daily large volume of phone calls, faxes and emails, MSI will not be able to return each request.
MSI takes every issue seriously, your information and issues are very important to us. MSI Technical Support Team will try to find the best solutions to your problems as quickly as possible.
 Live Update 3 
Live Update 3 Live Update 3 is a useful and powerful application for you to download and update the Device Drivers automatically. You do not have to spend much time in searching the whole website to find the drivers you want. Live Update 3
 Drivers 
MSI Drivers Download MSI' latest drivers for mainboards and graphics cards. MSI Drivers
 User's Manual 
MSI Manual The user's manual contains most of the essential information about the motherboard. Frequently, answers could be obtained by reading the user's manual. If the user's manual is not presently reachable, you can download the user's manual User's Manual.
 Online Forum/Newsgroups 
MSI has its own unique forum/newsgroups where users can upload and view problematic scenarios stated by users. News and opinions about MSI products are also obtainable in this service. MSI Forum,  Google MSI's Newsgroup
 
 BIOS 
MSI BIOS Download MSI's latest BIOS.MSI US BIOS Database
 Technical Express
Technical Express provides users a place of solutions for technical questions. Technical Guide
 CPU Support Status 
CPU Status CPU support status of MSI motherboards provide an additional information of the motherboard. As new processor are released, this section will try to include the information of the support status for new processors. CPU Status
 Compatibility Test Reports 
CPU Status To ensure the best quality, all MSI products must pass a series of strict inspections of design, compatibility and stability. Due to the amount of components and peripherals for building a system, it is suggested to read the compatibility test report as a reference when you select add-on card or other components. Compatibility Test Reports