MSI Support. Leader in motherboard, video card and Net PC products

Thank you for choosing MSI products. Our service and support programs are designed to link you and your MSI products at our best today as well as to the future. This unique combination gives MSI a cutting-edge quality on top of anyone else. In addition to expedite quality service and fast support, we kindly ask you to check the following information before you contact us. With your help, we can meet our commitment to provide the best service and support to the greatest number of MSI customers.

MSI Support Guides

CPU Support Status
CPU support status of MSI motherboards provide an additional information of the motherboard. As new processor are released, this section will try to include the information of the support status for new processors. CPU Status

Compatibility Test Reports
To ensure the best quality, all MSI products must pass a series of strict inspections of design, compatibility and stability. Due to the amount of components and peripherals for building a system, it is suggested to read the compatibility test report as a reference when you select add-on card or other components. Compatibility Test Reports

User's Manual
The user's manual contains most of the essential information about the motherboard. Frequently, answers could be obtained by reading the user's manual. If the user's manual is not presently reachable, you can download the user's manual User's Manual.

Drivers

Download MSI' latest drivers for mainboards and graphics cards. MSI Drivers

Live Driver
Live Driver?is a useful and powerful application for you to download and update the Device Drivers automatically. You do not have to spend much time in searching the whole website to find the drivers you want. Live Driver

Live BIOS
Live BIOS?is the online tool to detect and auto-update your mainboard BIOS. In order to perform the online Live BIOS update function, end-users need to install the MSI?installation tool. Live BIOS

BIOS

Download MSI's latest BIOS. MSI BIOS

Technical Guide
Technical Guide provides users a place of solutions for technical questions. We have specialists reviewing Forum questions on time and answering them. So users can procure resolutions of different questions as well as the latest information of technology. Technical Guide

Online FAQ
MSI arranges the frequently asked questions that arose from our users' questionnaire database. Many users might have experienced the same or similar issues or concerns. By going through our FAQ database, you might be able to obtain a quick answer to your query. MSI Online FAQ

Online Forum/Newsgroups
MSI has its own unique forum/newsgroups where users can upload and view problematic scenarios stated by users. News and opinions about MSI products are also obtainable in this service. MSI Forum, Google MSI's Newsgroup

Ask Your Vendors and Reseller
In order to quickly answer your query, please contact your vendors, resellers, and system builders/integrators. They will know much more about your system, as they are fully qualified to answer any technical questions you may have.

On-line Technical Support Request Form
For your convenience, now you can submit your technical questions through MSI's Customer Problem Description Form

Fax-In Technical Support Request Form
If you would like to fax your MSI product's technical related problem to us, please download our "Customer Problem Description Form", fill it up, then fax to 626-581-7721.

Contact MSI Technical Support Team (North America) By:
Office Hour:
Monday to Thursday: 7:30am to 5:30pm (PST)
Friday: 9:00am to 4:00pm (PST)
Phone: (626) 581 3001

Please be patient. Due to the high volume of phone calls, the average waiting period is about 20 to 25 minutes. Before you proceed onto faxing or calling MSI Technical Support, please have the following information ready:

Customer type, your name, phone number, and the States you are calling from.
List the difficulties of our products with a valid MSI product marketing names (i.e. K7T266 Pro2) or model number (i.e. MS-6380) as well as other components.
State your question(s) clearly and precisely about your issue(s) as this may enhance the speed of a solution.

MSI Tech Support At MSI Technical Support, we understand your frustration and your needs. We want to apologize for any inconvenience. Due to our daily large volume of phone calls, faxes and emails, MSI will not be able to return each request.
MSI takes every issue seriously, your information and issues are very important to us. MSI Technical Support Team will try to find the best solutions to your problems as quickly as possible.