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Thank you for purchasing MSI notebook products. Please choose:
I am an end user
I am a reseller |
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| For End User: |
| Please choose from the options below and follow the instructions. |
| MSI Brand Pre-configured Notebook General Warranty Policy |
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| Product Registration |
It is strongly recommended that you register your MSI brand notebook products (eg. S250, S260, S270) to take full advantage of
the services and benefits that you cannot pass up. Benefits include but not
limited to a one-year limited warranty, dedicated technical support, extended warranty
purchase option, and much more!
If your purchase a MSI barebone notebook, also known as whitebook (e.g. MS-1012, MS-1013, and etc.), or a Powered by MSI system put together by a reseller, you MUST contact your direct seller to obtain Technical Support and warranty service due to manufacture policy .
Click here to begin your registration. |
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| MSI Brand Notebook Technical Support Assistance Request |
MSI reminds our customers:
Upon receiving your technical support request, MSI will verify the warranty
applied to your notebook product. It would also help us provide faster services and
solutions to you if your product registration is completed prior to your request.
Dedicated technical engineers are here to assist you with your need.
Please log in to your user account, choose the NB that you need technical support for,
and submit your request.
MSI technical support will provide technical assistance only on hardware components or the Product itself as a whole. If the Product is determined defective and repair service is necessary, MSI technical support will assist customer to obtain a RMA number for returning the defective product to MSI.
Online technical support can help us determine the possible problems in advance and
thus provide faster service and solutions when we contact you.
If you are not able to get access to the Internet, please contact our TSD by phone:
626-581-3001
Operation Hours:
Monday - Thursday: 7:30am - 5:30pm (PST)
Friday: 8:30am - 4:00pm (PST) |
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| For MSI Reseller: |
Log in to Reseller Website for RMA Request
Or
Contact Technical Support at:
http://www.msicomputer.com/msireseller/tech/supportform_nb.asp
(You will need to log in to reseller website)
Operation Hours:
Monday - Thursday: 7:30am - 5:30pm (PST)
Friday: 8:30am - 4:00pm (PST)
Extended Warranty
MSI offers resellers/end users who purchase MSI whitebook/MSI Brand pre-configured notebook product(s) the option to purchase extended warranty.
After you complete the product registration ( http://www.msicomputer.com/msi_user/msi_login.asp ) , you will see an option to purchase the extended warranty for your MSI whitebook/MSI brand pre-configured notebook product(s).
For resellers, please Log in to our reseller website for more information.
Notebook / Whitebook Extended Warranty Policy
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| *Who do I contact if I require a repair but my MSI notebook is out of warranty? |
TO GET OUT-OF-WARRANTY SERVICE...
MSI brand notebook product out-of-warranty service can be obtained at a reasonable cost for repair and handling. To obtain out-of-warranty service contact Tech Support Dept. at 626-581-3001. |
Operation Hours:
Monday - Thursday: 7:30am - 5:30pm (PST)
Friday: 8:30am - 4:00pm (PST) |
REMEMBER...
Record the model and serial numbers found on the product/box:
MODEL # ____________________________________________
SERIAL # ____________________________________________ |
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