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END USER MEMORANDUM:
Micro-Star International (MSI)
is one of the world's largest motherboard and components manufacturer.
MSI's products are directly released to our major vendors, distributors,
and system integrators. End users are strongly encouraged to contact
their system builders, vendors, and other parties that the components
were purchased from for technical support, before contacting MSI's
Awarded Technical Support Team. MSI has an extensive website which
supports current information about our products. Please be familiar
with the website as information is updated weekly. End Users can
render help by following the Support Guide Line to trouble-shoot
problematic and incompatibility issues.
MSI favors your questions and comments. All comments and information
will be taken into consideration in order to make our products and
services better to serve our customers.
Support Guide Line
- User's Manual
The user's manual contains most of the essential information
about the motherboard. Frequently, answers could be obtained
by reading the user's manual. If the user's manual is not presently
reachable, you can download the user's manual from MSI's Web
site. If the issue is beyond the scope of the user's manual,
please continue onto FAQ.
- Online FAQ
MSI arranges the frequently asked questions that arose from
our users' questionnaire database. Many users might have experienced
the same or similar issues or concerns. By going through our
Frequently
Asked Questions (FAQ) database, you might be able
to obtain a quick answer to your query. If the solution could
not be found, please proceed onto Newsgroup.
- Newsgroup
MSI has its own unique newsgroup where users can upload and
view problematic scenarios stated by users. News and opinions
about MSI products are also obtainable in this service. Using
this technology is highly encouraged. Click
here to visit our own unique newsgroup.
- Ask your reseller and vendors
In order to quickly answer your query, please contact your vendors,
resellers, and system builders/integrators. They will know much
more about your system, as they are fully qualified to answer
any technical questions you may have. If the system is built
from a certain OEM (Original Equipment Manufacturer) manufacturer,
please promptly contact their Technical Support, as they will
have superior knowledge of your system(s) and components. Finally,
if the solution is still not reachable, please get ready for
the next step.
- Contact MSI Technical Support Team
(North America) By:
Phone: (626) 965-1680 (Office Hour 09:00~17:30 Pacific Time)
Fax : (626) 839-2837
Please be patient. Due to the high volume of phone calls, the
average waiting period is about 10 to 15 minutes. Before you
proceed onto faxing or calling MSI Technical Support, please
have the following information ready:
- Your name, phone number, and email address.
- List all the components on your motherboard with model names
(i.e. MS-6330) and numbers.
- State your question(s) clearly and precisely about your
issue(s) as this may enhance the speed of a solution.
- If you would like to fax your problem to us, please down
load our "Customer
Problem Description Form" first, fill it up,
then fax to us.
At MSI Technical Support, we understand your frustration and your
needs. We want to apologize for any inconvenience. Due to our daily
large volume of phone calls, faxes and emails, MSI will not be able
to return each request. MSI takes every issue seriously, your information
and issues are very important to us. MSI Technical Support Team
will try to find the best solutions to your problems as quickly
as possible.
Sincerely Yours,
Technical Support Team
MSI Computer Corp.
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